Условия обслуживания

1. Prices

All prices quoted by Gustav Group Limited (trading as Gustavian) (the ‘Company’) are exclusive of carriage.

Duties & Taxes:

Duties, tariffs, taxes and customs clearance fees are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of the goods, you are responsible for duties, tariffs, taxes, clearance fees and any other charges that your country chooses to impose for the import.

2. Orders

All orders must be made in writing and clearly describe the items being purchased. An Order Confirmation & Invoice will confirm orders. Any mistakes in this document must be brought to our attention within 7 days of their publication.

3. Delivery & Timing
Delivery costs are charged dependent upon location and size of the item. Delivery will be to the customers’ specified address unless agreed otherwise. It is the customer’s responsibility to ensure that there is suitable access. We will not accept liability for failure to deliver due to inadequate access. The Company shall use all reasonable endeavours to deliver at the time stated but delivery dates shall be regarded as estimates only and not of any contractual effect. Delivery is not the essence of the contract and we cannot be held responsible for deliveries outside of this timing. Our estimated delivery time will be quoted at the time of the contract and shall be calculated from the date of full payment.

4. Risk and Title to Goods: Trade Customers
The risk in the goods passes to the Buyer upon delivery but property in the goods remains vested in the Company and shall only pass to the Buyer upon full payment being made by the Buyer. In the event of the goods being sold by the Buyer in such manner as to pass to a third party a valid title to the goods and where full payment by the Buyer to the Company has not been made then the Buyer shall be the trustee for the Company of the proceeds of such sale or to the claim for such proceeds. The Buyer agrees that prior to full payment being made that the Company may at any time repossess the goods and enter upon the Buyer’s premises and remove the goods there from.

5. Notification of Loss or Damage
It is the responsibility of the receiver of the goods to report any damage either to the goods or it’s packing to the delivery driver upon delivery and to describe this clearly in writing on the delivery document. A failure to report damage may result in the claim not being approved. Thereafter, the Company must be informed in writing within 3 working days of delivery of the goods (excluding Saturdays, Sundays and Public Holidays) of this damage or of any shortage to the goods supplied otherwise the goods shall be deemed to have been accepted by the Buyer as being in good order and in conformity with the contract.

6. Payment Terms: All Orders
Furniture: As each piece of furniture is individually made and painted to your order then a 50% initial deposit of the order value is required for production to start. This deposit is non-refundable as furniture items are custom made for each order.

The balance of the order value shall be required prior to delivery unless previously agreed by the Company in writing. Payment of invoices shall be made in full without any deduction or set-off by the due date stated on the invoice. 

All orders: If payment is not made in full by the due date then the Company reserves the right to charge the Buyer at the rate of 2% per month above Base Rate from time to time of HSBC Bank on the unpaid balance for any 30 day period or part period that the amount due remains outstanding. Furthermore the Buyer shall indemnify the Company against all costs and expenses incurred by the Company in recovering such sums due.

7. Cancellation

Where custom-made furniture items have been ordered and work on these has commenced or for items purchased at a sale price or using a discount code then the following refunds would apply for customers who wish to cancel their orders prior to completion and/or for sale/discount goods after shipment of the order:

Within 5 days of placing an order: 90% refund less costs incurred on materials purchased/work commenced on the item

After 5 days but within 2 weeks: 50% refund less costs incurred on materials purchased/work commenced on the item

After 2 weeks: Nil as a substantial part of the order will have been commenced.

For goods ordered which maybe carried in stock and the buyer wishes to cancel then a 30% restocking charge would apply plus any carriage costs should goods have been dispatched. Where goods have been dispatched the buyer will be required to pay the return carriage costs.

For custom-made wallpapers these cannot be cancelled where work has already commenced.

Fabrics orders - these can not be cancelled where the fabric has been cut as we are unable to resell cut lengths of fabric.

For non custom made orders and cancellation is made prior to shipping the cancellation cost shall be 3% of the goods value plus any restocking fee charged to us by our supplier.

8. Measurements
All measurements are approximate. Measurements are to the furthest points/edges. Every effort is made to ensure the accuracy of our range, though due to the nature of production, pieces may vary slightly in detail.

9. Description of products and prices
Although full care and attention has been made to ensure measurements and product prices are correct we reserve the right to make changes for typographical error. We reserve the right to make price and product alterations without notice.

10. Prior Terms and Conditions
These terms and conditions supersede all other terms and conditions.

11. Governing Law
The validity, construction and performance of this contract shall be governed by the laws of England and any dispute that may arise out of or in connection with this contract, including its validity, construction and performance, shall be determined, at the Company’s choice, by either an English Court or by arbitration. In the event of arbitration the matter shall determined under the rules of the London Court of Arbitration. In either case the Buyer consents to the jurisdiction of an English court or English arbitration hearing. The parties agree that service of any notices in reference to any court hearing or arbitration at their addresses as given in the contract (or subsequently varied in writing by them) shall be valid and sufficient.

January 2026