Gustavian's focus is on hand finished quality hand made furniture.
Paint finishes can be selected from our standard range of colours or we can paint in your chosen colour.
The following form is to be used for all trade and retail customer enquiries:
Terms & Conditions
All prices quoted by Gustavian (the
‘Company’) are inclusive of VAT but exclude packing and carriage. UK deliveries would in general be made either by way of 'blanket wrap' or foam protected and cardboard boxed via general carrier. Overseas deliveries would require to be crated. Crating costs would be additional to the order costs.
All orders must be made in writing and
clearly describe the items being purchased. An Order Confirmation or Invoice
will confirm orders. Any mistakes in
this document must be brought to our attention within 7 days of their
3. Delivery & Timing
Prices quoted exclude delivery charges which are charged dependent upon
location and size of the piece of furniture. A separate quote will be provided for delivery and packing costs. It is the customer’s
responsibility to ensure that there is suitable access. For International shipments the buyer is responsible for the payment of any duties, taxes, import charges or other charges associated with the clearance or storage of the goods purchased. We will not accept
liability for failure to deliver due to inadequate access or the late payment of any fees on international shipments. The Company shall
use all reasonable endeavours to deliver at the time stated but delivery dates
shall be regarded as estimates only and not of any contractual effect. Delivery
is not the essence of the contract and we cannot be held responsible for
deliveries outside of this timing. Our estimated delivery time will be quoted
at the time of the contract and shall be calculated from the date of receipt of
the initial deposit.
Gustavian reserves the right to levy a
storage charge at 2% of invoice value per month where delivery has been delayed
due to a delay in payment of the balance or inadequate access for delivery.
This storage charge is payable monthly in arrears or in full upon delivery
which ever is earliest.
5. Risk and Title to Goods
For UK order the risk in the goods passes to the Buyer
upon delivery. For international orders risk passes once the goods have been collected by the carrier and payment in full has been made. For both UK and international orders where payment in full has not been made then property in the goods remains vested in the Company and shall
only pass to the Buyer upon full payment being made by the Buyer. In the event
of the goods being sold by the Buyer in such manner as to pass to a third party
a valid title to the goods and where full payment by the Buyer to the Company
has not been made then the Buyer shall be the trustee for the Company of the
proceeds of such sale or to the claim for such proceeds. The Buyer agrees that
prior to full payment being made that the Company may at any time repossess the
goods and enter upon the Buyer’s premises and remove the goods there from.
6. Notification of Loss or Damage
It is the responsibility of the receiver of
the goods to report any damage either to the goods or it’s packing to the
delivery driver upon delivery and to describe this clearly in writing on the
delivery document. A failure to report damage may result in the claim not being
approved. Thereafter, the Company must be informed in writing within 7 days of
delivery of the goods (excluding Saturdays, Sundays and Public Holidays) of
this damage or of any shortage to the goods supplied otherwise the goods shall
be deemed to have been accepted by the Buyer as being in good order and in
conformity with the contract. In the event of a claim for damage or loss being accepted the Company reserves the right to either replace the item with the same or, where this is not available, then similar of equivalent purchase price or to provide a refund equivalent to the purchase price of the goods.
7. Payment Terms
As each piece of furniture is individually made and
painted to your order then a 50% initial deposit of the order value is required
for production to start. This deposit is non-refundable (subject to the below cancellation policy which is at Gustavian's discretion to apply). The balance of the
order value shall be required prior to delivery unless previously agreed by the
Company in writing. Payment of invoices shall be made in full without any
deduction or set-off by the due date stated on the invoice. If payment is not
made in full by the due date then the Company reserves the right to charge the
Buyer at the rate of 2% per month above Base Rate from time to time of NatWest
Bank on the unpaid balance and the Buyer shall indemnify the Company against
all costs and expenses incurred by the Company in recovering such sums due.
Cancellation: Where a customer cancels an order then the following charges will apply based upon the total value of the item ordered.
This policy applies so that we may reasonably recover our costs of manufacture/lost manufacturing time.
If cancellation is made during weeks 1 - 2: a 25% charge of the order value shall apply. If the customer has paid in full then 75% of this payment shall be returned.
If cancellation is made during weeks 3 - 4: a 50% charge of the order value shall apply. If the customer has paid in full then 50% of this payment shall be returned.
If cancellation is made during weeks 5 - 6: a 75% charge of the order value shall apply. If the customer has paid in full then 25% of this payment shall be returned.
If cancellation is made after week 6 then no refund will apply.
For the avoidance of doubt the start time of an order shall be when a customer confirms an order by way of a deposit payment.
Where an order has been placed with a shorter delivery timing (ie to be completed in less that 6 - 8 weeks) then the above rates shall be proportionally adjusted for this time frame.
For example, if an order is to be completed in 4 weeks (as oppose to 6 - 8 weeks) then the following would apply:
If cancellation is made during week 1: a 25% charge of the order value shall apply. If the customer has paid in full then 75% of this payment shall be returned.
If cancellation is made during week 2: a 50% charge of the order value shall apply. If the customer has paid in full then 50% of this payment shall be returned.
If cancellation is made during weeks 3: a 75% charge of the order value shall apply. If the customer has paid in full then 25% of this payment shall be returned.
If cancellation is made after week 3 then no refund will apply.
8. Paint finish
Our furniture is painted and glazed by hand
to provide its distinctive character. Whilst every effort is made to ensure a
consistency of finish, inevitably due to hand finishing slight variations may
9. Special paint effects
We can undertake customised and special
paint effects and these will be quoted dependent on the nature of the work to
undertake. If a colour matching service is required to the customer’s own
particular paint colour then 10% of the value of the goods will be added. Our
‘antique’ or ‘distressed’ finish is also available at a cost of 10% of the
goods value. Where the client does not wish the piece to be painted in one of
our standard colours and wishes to receive the piece un-painted and un-primed
then 5% of the goods value will be deducted.
All items are supplied upholstered in
calico. When upholstering with customer-supplied fabric please ensure that the
fabric supplied complies with current fire retardancy regulation. Where the
Company undertaken upholstery and the fabric supplied does not conform to these
fire retardancy regulations then a fire retardancy interliner or barrier cloth
will be used, this will be charged at £9 per metre to supply and fit.
Upholstery costs will be quoted at the time of undertaking the order. Fabric
quantities are approximate and assume a minimum width of 137cm. Please add 20%
to the metreage if pattern repeat is over 11cm.
We can custom make certain standard pieces
of our furniture. As a guide this would be at an additional charge of 25% of
the value of the goods although a precise costing would be provided dependent
upon the work to be undertaken.
12. Materials used
In the majority of cases natural woods are
used, typically beech and birch. In a limited number of pieces modern materials
are used to provide stability. The woods we use allow for much of our hand
carving detail to be achieved. However, because wood is a living material it
may react to the effects of extremes of temperature and moisture. Consequently
you or your client may need to arrange for the easing of drawers or doors.
All measurements are approximate.
Measurements are to the furthest points/edges. Every effort is made to ensure
the accuracy of our range, though due to the nature of production, pieces may
vary slightly in detail.
14. Description of products and prices
Although full care and attention has been
made to ensure measurements and product prices are correct we reserve the right
to make changes for typographical error. We reserve the right to make price and
product alterations without notice.
15. Prior Terms and Conditions
These terms and conditions supersede all
other terms and conditions.
16. Governing Law
The validity, construction and performance
of this contract shall be governed by the laws of England and any dispute that
may arise out of or in connection with this contract, including its validity,
construction and performance, shall be determined, at the Company’s choice, by
either an English Court or by arbitration. In the event of arbitration the
matter shall determined under the rules of the London Court of Arbitration. In
either case the Buyer consents to the jurisdiction of an English court or English
arbitration hearing. The parties agree that service of any notices in reference
to any court hearing or arbitration at their addresses as given in the contract
(or subsequently varied in writing by them) shall be valid and sufficient.