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Gustavian's focus is on hand finished quality hand made furniture.

Paint finishes can be selected from our standard range of colours or we can paint in your chosen colour.

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Terms & Conditions

1. Prices

All prices quoted by Gustavian (the ‘Company’) include painting and upholstery (where applicable) but exclude packing and carriage. UK deliveries would in general be made either by way of 'blanket wrap' or foam protected and cardboard boxed via general carrier. Overseas deliveries would require to be crated. Crating costs would be additional to the order costs.

2. Orders

All orders must be made in writing and clearly describe the items being purchased. An Order Confirmation or Invoice will confirm orders.  Any mistakes in this document must be brought to our attention within 7 days of their publication.

3. Delivery & Timing

Prices quoted exclude delivery charges which are charged dependent upon location and size of the piece of furniture. A separate quote will be provided for delivery and packing costs. It is the customer’s responsibility to ensure that there is suitable access. For International shipments the buyer is responsible for the payment of any duties, taxes, import charges or other charges associated with the clearance or storage of the goods purchased. We will not accept liability for failure to deliver due to inadequate access or the late payment of any fees on international shipments. The Company shall use all reasonable endeavours to deliver at the time stated but delivery dates shall be regarded as estimates only and not of any contractual effect. Delivery is not the essence of the contract and we cannot be held responsible for deliveries outside of this timing. Our estimated delivery time will be quoted at the time of the contract and shall be calculated from the date of receipt of the initial deposit.

4. Storage

Gustavian reserves the right to levy a storage charge at 2% of invoice value per month where delivery has been delayed due to a delay in payment of the balance or inadequate access for delivery. This storage charge is payable monthly in arrears or in full upon delivery which ever is earliest.

5. Risk and Title to Goods

For UK order the risk in the goods passes to the Buyer upon delivery. For international orders risk passes once the goods have been collected by the carrier and payment in full has been made. For both UK and international orders where payment in full has not been made then property in the goods remains vested in the Company and shall only pass to the Buyer upon full payment being made by the Buyer. In the event of the goods being sold by the Buyer in such manner as to pass to a third party a valid title to the goods and where full payment by the Buyer to the Company has not been made then the Buyer shall be the trustee for the Company of the proceeds of such sale or to the claim for such proceeds. The Buyer agrees that prior to full payment being made that the Company may at any time repossess the goods and enter upon the Buyer’s premises and remove the goods there from.

6. Notification of Loss or Damage

It is the responsibility of the receiver of the goods to report any damage either to the goods or it’s packing to the delivery driver upon delivery and to describe this clearly in writing on the delivery document. A failure to report damage may result in the claim not being approved. Thereafter, the Company must be informed in writing within 7 days of delivery of the goods (excluding Saturdays, Sundays and Public Holidays) of this damage or of any shortage to the goods supplied otherwise the goods shall be deemed to have been accepted by the Buyer as being in good order and in conformity with the contract. In the event of a claim for damage or loss being accepted the Company reserves the right to either replace the item with the same or, where this is not available, then similar of equivalent purchase price or to provide a refund equivalent to the purchase price of the goods.

7. Payment Terms

As each piece of furniture is individually made and painted to your order then a 50% initial deposit of the order value is required for production to start. This deposit is non-refundable (subject to the below cancellation policy which is at Gustavian's discretion to apply). The balance of the order value shall be required prior to delivery unless previously agreed by the Company in writing. Payment of invoices shall be made in full without any deduction or set-off by the due date stated on the invoice. If payment is not made in full by the due date then the Company reserves the right to charge the Buyer at the rate of 2% per month above Base Rate from time to time of NatWest Bank on the unpaid balance and the Buyer shall indemnify the Company against all costs and expenses incurred by the Company in recovering such sums due. Cancellation: Where a customer cancels an order then the following charges will apply based upon the total value of the item ordered. This policy applies so that we may reasonably recover our costs of manufacture/lost manufacturing time. If cancellation is made during weeks 1 - 2: a 25% charge of the order value shall apply. If the customer has paid in full then 75% of this payment shall be returned. If cancellation is made during weeks 3 - 4: a 50% charge of the order value shall apply. If the customer has paid in full then 50% of this payment shall be returned. If cancellation is made during weeks 5 - 6: a 75% charge of the order value shall apply. If the customer has paid in full then 25% of this payment shall be returned. If cancellation is made after week 6 then no refund will apply. For the avoidance of doubt the start time of an order shall be when a customer confirms an order by way of a deposit payment. Where an order has been placed with a shorter delivery timing (ie to be completed in less that 6 - 8 weeks) then the above rates shall be proportionally adjusted for this time frame. For example, if an order is to be completed in 4 weeks (as oppose to 6 - 8 weeks) then the following would apply: If cancellation is made during week 1: a 25% charge of the order value shall apply. If the customer has paid in full then 75% of this payment shall be returned. If cancellation is made during week 2: a 50% charge of the order value shall apply. If the customer has paid in full then 50% of this payment shall be returned. If cancellation is made during weeks 3: a 75% charge of the order value shall apply. If the customer has paid in full then 25% of this payment shall be returned. If cancellation is made after week 3 then no refund will apply.

8. Paint finish

Our furniture is painted and glazed by hand to provide its distinctive character. Whilst every effort is made to ensure a consistency of finish, inevitably due to hand finishing slight variations may occur.

9. Special paint effects

We can undertake customised and special paint effects and these will be quoted dependent on the nature of the work to undertake. If a colour matching service is required to the customer’s own particular paint colour then 10% of the value of the goods will be added. Our ‘antique’ or ‘distressed’ finish is also available at a cost of 10% of the goods value. Where the client does not wish the piece to be painted in one of our standard colours and wishes to receive the piece un-painted and un-primed then 5% of the goods value will be deducted.

10. Upholstery

All items are supplied upholstered in calico. When upholstering with customer-supplied fabric please ensure that the fabric supplied complies with current fire retardancy regulation. Where the Company undertaken upholstery and the fabric supplied does not conform to these fire retardancy regulations then a fire retardancy interliner or barrier cloth will be used, this will be charged at £9 per metre to supply and fit. Upholstery costs will be quoted at the time of undertaking the order. Fabric quantities are approximate and assume a minimum width of 137cm. Please add 20% to the metreage if pattern repeat is over 11cm.

11. Custom made furniture

We can custom make certain standard pieces of our furniture. As a guide this would be at an additional charge of 25% of the value of the goods although a precise costing would be provided dependent upon the work to be undertaken.

12. Materials used

In the majority of cases natural woods are used, typically beech and birch. In a limited number of pieces modern materials are used to provide stability. The woods we use allow for much of our hand carving detail to be achieved. However, because wood is a living material it may react to the effects of extremes of temperature and moisture. Consequently you or your client may need to arrange for the easing of drawers or doors.

13. Measurements

All measurements are approximate. Measurements are to the furthest points/edges. Every effort is made to ensure the accuracy of our range, though due to the nature of production, pieces may vary slightly in detail.

14. Description of products and prices

Although full care and attention has been made to ensure measurements and product prices are correct we reserve the right to make changes for typographical error. We reserve the right to make price and product alterations without notice.

15. Prior Terms and Conditions

These terms and conditions supersede all other terms and conditions.

16. Governing Law

The validity, construction and performance of this contract shall be governed by the laws of England and any dispute that may arise out of or in connection with this contract, including its validity, construction and performance, shall be determined, at the Company’s choice, by either an English Court or by arbitration. In the event of arbitration the matter shall determined under the rules of the London Court of Arbitration. In either case the Buyer consents to the jurisdiction of an English court or English arbitration hearing. The parties agree that service of any notices in reference to any court hearing or arbitration at their addresses as given in the contract (or subsequently varied in writing by them) shall be valid and sufficient.

January 2015